Compliments and Complaints

Whilst we are sorry to see that you have made it to our complaints page, we have implemented a strong escalation policy to encourage the fast and efficient resolution of your issue.

SmartyHost prides itself in providing world class customer service and has empowered all frontline Customer Service Representatives to do all they can to resolve your issue.

1.Customer Service Representative.

Our Customer Service Representatives are empowered to provide you with the best possible solution. They should always be your first point of call.

2.Support Team Leader.

If the Customer Service Representative has not been able to resolve a complaint, the issue will be escalated to a Support Team Leader who will take on the case.

3.Customer Service Manager.

In the event that the Support Team Leader is not able resolve a complaint or is unavailable the issue can be escalated to a Customer Service Manager. The Customer Service Manager will review the dispute and respond to the complainant and attempt to resolve the issue to your satisfaction.


Finally, if you are not satisfied with the outcome of the above, we invite you to escalate the matter to management by contacting feedback.